What Our Customers Are Saying About CruisingCo
We pride ourselves on our commitment to customer service. Read a small sampling of the comments from other satisfied CruisingCo.com travelers.
We returned from our August 13 2017 Scandanavian/Russian cruise on Azamara Journey and just wanted to give a big “shout out” to CruisingCo (yourself and Janine Nelson) for a wonderful trip. I just cannot say enough good things about the whole experience as it more than met our expectations. The tours, guides, and ports were enjoyed by all. My husband was in Berlin before the wall came down however the stop was a first for the rest of us. Helsinki and Tallin are lovely places to visit. Tallin is a beautiful well preserved midival city. St. Petersburg Russia should be a must on everyones bucket list; just so much history to absorb. The Azamazing Evening was spectacular as we spent the evening with the St. Petersburg Philharmonia. We walked away saying “Bravo Bravo”. At the end of our journey, we spent three in Stockholm and enjoyed every second of our visit. Another beautiful and enchanting city.
Janine was wonderful; her expertise and patience was most appreciated. This was our second cruise on Azamara Journey and a first for my brother-in-law and his wife. They thoroughly enjoyed themselves (as I knew they would) and we all look forward to another cruise in the very near future.
Many thanks and we look forward to our next journey with CruisingCo.
Mary and Phil Morgan
Pam, I appreciate that you always get back to me right away. In this day and age your willingness to help is so amazing. We are getting excited. I cannot believe that we had gotten such a great price to begin with.
Everything Pam does is special. She keeps in constant contact. She answers emails very promptly at all hours. She even got us an upgrade to a Penthouse Suite this last cruise which was absolutely fantastic. She is the best. I refer her to everyone I know. - Norwegian Cruise Line Sailing
"WOW......WHAT A TRAVEL AGENCY!!! My experience with CruisingCo.com is beyond words. At the last minute my fiance and I decided to take a honeymoon to Walt Disney World. CruisingCo.com. was WONDERFUL. Our agent was one of the only travel agents who answered my request through an online request service within the hour. I had about 40 travel agents e-mail me, and CruisingCo.com had the best price and most important to me...the best service!! Not only did the agent take care of all my requests, she gave me a two page e-mail with all the things that we should not miss when at Disney World - Restaurants, Firework shows, Breakfast shows with all the Disney characters - honestly - to describe this wonderful experience I have had with CruisingCo.com would be almost impossible but is was truly UNBELIEVABLE!"
"Our agent was great to work with. I had questions about the attire for formal night on the cruise. Do people really wear tuxedos? what should my son wear? Our agent was really helpful answering my questions and even e-mailed me a picture of his own sons on formal night during a recent cruise...that was great! My sister booked a Disney trip through our agent, and had a fabulous time and I have recommended him to all my co-workers and friends. This cruise was a long-awaited, well-planned out trip for us and we were not disappointed. We felt we were well armed with all the information we needed to make this such a great family cruise for us...and it was AWESOME! Thanks so much."
"Our CruisingCo.com agent rocks! She is absolutely the best at what she does. I'd swear she never sleeps. She's always quick to reply to an email, any time of day or night! I've referred her to friends, family and colleagues without hesitation."
"After my family and I booked our vacation we were hit by hurricane Wilma, which made it impossible to pay our balance by the initial deadline. I emailed our agent, and explained the situation to her and she made arrangements to have our deadline extended. If it weren't for her timely help we wouldn't have been able to have such a Magical Time at Disney World."
"Our agent was the most wonderful person we could ever get. She quickly responded any of our questions and had everything well prepared according to our needs. All her tips were accurate. I don't think our trip could be better and everything is thanks to our agent. I'm recommending everybody I know to get in touch with her."
"We are back and had a great time! We're still recovering from the time changes, but we plan to write you again when we feel a little more in sync. But, in the mean time, we did want to let you know, we had the time of our lives! What a wonderful trip! Can't thank you enough for everything. It was the "Vacation of our Lifetime" and we thank you... We have already told many people what a great time we had and that we could not have done it without your help... Thank you again! Our Hawaiian vacation was the best ever!"
"Our travel consultant has become like a friend of the family. He makes me feel like our vacations are the most important thing in his day. I have told several friends about his personal service. We are getting ready to book our 3rd trip. Thanks again, for all you do!"
"Our agent is wonderful! Before our trip she sent gifts to both myself and my daughter. When a discount became available for our travel dates, she was right on top of it, and we were able to take advantage of it. We had a wonderful time, and with our agent's help and organization it took so much of the worry out of the trip for me, yet she realized how much I love the planning, so she was good at including me in all of that as well! I will never book a trip on my own again!"
"About 3 weeks ago I logged-on to your website. Not only did I find what I needed quickly, but I got the information I needed quickly as well. The travel agent I worked with tremendously helped my family find the vacation of our dreams. She showed her dedication numerously during those few weeks. We are now set to take a cruise to the Bahamas and it was so easy. Thanks for helping us out so much! I'm proud to say I worked with your company."
"Our agent went out of her way to accommodate us. We had a wonderful trip. She knew it was our children's first trip, and she sent a little care package to them prior to our trip."
"Our agent did a fantastic job of suggesting just the right thing when we arrived the first night. Every suggestion she made was great, and added such value to our trip! She was the best! Without her suggestions we would have missed out on some great meal times, such as the Luau, and breakfast at Chef Mickey's. She really made the difference in our trip! She got us started with the Disney difference with her wonderful service! Everything about my experience with Cruising Co, was fantastic!
"Our agent was WONDERFUL! I was so lost reading all the websites, books, talking with friends, etc., that I thought I would loose my mind ... she made it so easy for us! Her dinner suggestions were a hit and her itinerary was extremely helpful - told us how to get where we needed to go, what rides to go on first, etc. She was as excited for us going on the trip as we were! It was a pleasure to work with her. She was extremely knowledgeable, quick to respond to our inquiries and many, many questions, always professional and a joy to talk with over the phone.
"Our travel consultant was very personable and she had a lot of GREAT suggestions. She also kept me updated on everything. When our packet was received it was put together so I had no problems understanding what we needed to do. She is totally awesome I will recommend her to all my friends and family."
"Our travel agent was fantastic. She jumped into the middle of a trip that had been started by another consultant and at the very last minute pulled it all together for us. We have an unusual situation with our autistic son and she was great at understanding our needs and helping us to structure as good a trip as possible. She was just "perfect in every way" as Mary Poppins would say."
"This was our first cruise so we really didn't have any idea of what to expect or what arrangements we needed to make prior to traveling. our agent arranged our trip and the accompanying documents down to the most minute details. Not once through any of the steps of our travels did we experience even the slightest problem. In fact, when we added ground transfers to our package at the last minute, our agent drove the documents over to our house herself so that we would have them in time for sailing. When we arrived at our cabin, we felt like celebrities! The surprises from Cruising Co. never stopped coming! On our bed immediately upon our arrival was a fabulous Carnival sports bag that we wound up using numerous times on our excursions. Since my husband and I were also celebrating our anniversary, the bag was accompanied by champagne and chocolates from our children. That wasn't the end of the surprises, though! The next day we received a scrumptious fruit basket from Cruising Co. That night at dinner we were given drink coupons in the dining room and when we returned to our cabin, there lying on our bed, was a voucher for $75 to be used towards our Sign and Sail account. Since we were also traveling with my son and a group of friends from work, we were able to share the joy of the totally unexpected "goodies" that had been bestowed upon us. It was absolutely amazing! As teachers we are used to being the ones who provide the surprises. What a wonderful change it was to be the ones receiving them instead!
"I appreciate your information and have to tell you, if the service you have provided us (for the vacation quote) is any indication of the service we would receive by booking through your company, you will hear from us very soon. You have been very timely and your information very straight forward."
"Our CruisingCo consultant was absolutely amazing! We had a super trip! He had everything prepared ahead for us and everything went perfectly smooth, which is hard to do with a group of 18! Any time we had any questions prior to the trip, he was quick to respond. His knowledge and recommendations made our trip truly unique and special, considering most of us had been to Disney many times before. We can't wait to go back and will definitely go through CrusingCo. They are truly the best!"
"Our agent was always available to answer my questions. I feel as though she went that extra mile to make our vacation a wonderful experience. She even hand delivered all of documentation and explained it all to us. Penny made your service GREAT!! I cannot recommend it enough."